Robocat Casino Privacy Policy
Who Controls Your Data
Casolinia Group, operating Robocat Casino under Anjouan Gaming Commission licence AGC-OC-2024-0197, is the controller of the personal data collected through the site. Correspondence about how your data is handled can be sent to [email protected], which is monitored by the same team that handles account support.
What Happens If You Raise a Complaint, and Who Else Sees Your Data
If you believe your data has been mishandled, the first step is to raise the matter directly with us at [email protected] so it can be investigated internally. Where you are not satisfied with the outcome, you retain the right to lodge a complaint with the data protection authority that has jurisdiction over your matter.
Your data is shared with a defined set of third parties, each for a specific operational purpose. Payment processors handling PayID transfers, Mastercard transactions, and cryptocurrency deposits and withdrawals receive the transaction data necessary to move funds and detect fraud. Game software studios, including Pragmatic Play, Evolution Gaming, Play’n GO, Hacksaw Gaming, and the other providers whose titles appear in the lobby, receive gameplay data limited to what is required to run a session and record outcomes. Identity documents submitted for verification are reviewed by our compliance team and, where required, cross-checked against fraud and sanctions screening databases. None of these parties are authorised to use your data for their own independent marketing.
Why We Process Your Data, and What We Collect
Processing your data rests on three grounds: performing the contract formed when you register (running your account, processing deposits and withdrawals), meeting legal obligations under our licence (identity verification, fraud prevention, record-keeping), and, where you have opted in, sending promotional communications about bonuses and offers. You can withdraw consent for marketing at any time without affecting the first two grounds.
The categories of data collected are registration details (name, date of birth, email, address), payment data (method used, transaction amounts and timestamps, but not full card numbers, which are handled by the payment processor directly), KYC documents (passport, driver’s licence, or Medicare card, plus proof of address), technical data (IP address, device type, browser, session logs), and cookies used for functionality and analytics.
Rights You Can Exercise Over Your Data
You can request access to the personal data held on your account, ask for inaccurate details to be corrected, request deletion where retention is not legally required, ask us to restrict processing in specific circumstances, object to processing carried out on the basis of legitimate interest, and request a portable copy of your data in a common format. Requests are handled by the support team and typically confirmed within a few business days, subject to identity verification of the requester.
Cookies and Analytics
Cookies fall into two categories on the site: strictly necessary cookies, which keep you logged in and remember session state, and analytics cookies, which measure how pages and games are used so the lobby can be organised more effectively. Necessary cookies cannot be disabled without breaking core account functionality. Analytics cookies can be declined through the cookie banner shown on first visit, or cleared at any time through your browser’s own cookie settings.
What Happens to Your Data After You Close Your Account
Account and transaction data is retained for as long as the account is active and for a further period after closure to meet record-keeping obligations tied to the licence, including anti-fraud and financial audit requirements. Marketing data is deleted or anonymised sooner, once consent is withdrawn or the account has been inactive for an extended period. Closing an account does not remove records already required for a completed regulatory audit period; those are retained until that obligation lapses, then deleted.
Where Your Data Is Processed
Robocat Casino’s infrastructure and support operations are not based in Australia, so your data is transferred outside the jurisdiction where you access the site as a normal part of running the account, including for hosting, payment processing, and identity verification. Appropriate contractual safeguards are in place with the processors involved before any transfer takes place.
Contact for Data Requests
Requests relating to access, correction, deletion, restriction, objection, or portability of your personal data should be sent to [email protected] with enough detail to confirm the account in question. Provide the registered email address and, where the request concerns a specific transaction or document, the approximate date, so the request can be matched to the correct records without an extra round of correspondence.